Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, Quality & Customer Satisfaction ed.5
(
ed.5)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Customer Satisfaction ed.5".
ed.5
Yogyakarta:
Andi,
2019.
Text.