Gaya APA

Tjiptono, F. (2017). Service Management: Mewujudkan Layanan Prima ed.3 (ed.3). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy. "Service Management: Mewujudkan Layanan Prima ed.3". ed.3 Yogyakarta: Andi, 2017. Text.