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Pentingnya Peranan Resepsionis Terhadap Kemajuan China Travel Service Liuzhou

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ABSTRACT

Nowadays, development of tourism business are increasing rapidly. People believe that tourism businessareprospectful to increase the economy.
The competition among so many companies can not be denied, especially aboutthe quality of its company are determined by the human resources in it.
In every company, receptionist become one of the important part in the company. The receptionist will be directly handle the guest. They have to be able to serve them well. So that customer will enjoyed with the treatment and also can be loyal.
During the internship in China Travel Service Liuzhou, the author has got chance for joining the receptionist training. The author could practiced and work in the front line of the office as receptionist. The author found the lack in the receptionist area in serving the customers that can be make the feel unsatisfied with the service of the company.
The author uses SWOT analysis to know strength, weakness, opportunity, and threats of China Travel service Liuzhou.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

TA. BT Mel 57 2014

Penerbit

Surabaya : Universitas Widya Kartika., 2014

Deskripsi Fisik

xiv, 50 hal; 29cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

TA. BT Mel 57 2014

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

2014

Subjek

Skripsi Mandarin
Receptionist, Training Program, employee performan

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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